TERMS, CONDITIONS AND PRIVACY POLICY
These terms and conditions regulate the download, access and use of the Voxel3DPrint mobile application (hereinafter "the application" that VOXELCARE S.L. makes available to its clients who have contracted our services.
Only users authorized by VOXELCARE S.L. they will be able to make use of “the application” with all the features. Unauthorized users will be able to download the application, but not access all usage features.
The app is available for free on the Apple Store and Google Play. The user agrees to comply with all applicable terms and conditions regarding the obtaining, downloading and use of "the application"
PURPOSE
The purpose of the application is to make it easier for our clients to obtain data from the custom 3D Printers of Voxelcare S.L.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The intellectual and industrial property rights over the APPLICATION are owned by VOXELCARE S.L., corresponding to the exclusive exercise of the exploitation rights of the same in any form and, especially, the rights of reproduction, distribution, public communication and transformation.
The third-party holders of intellectual and industrial property rights over photographs, logos, and any other symbols or content included in the APPLICATION have granted the corresponding authorizations for their reproduction, distribution and making available to the public.
The user acknowledges that the reproduction, modification, distribution, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code, transformation or publication of any unauthorized reference test results of any of the elements and utilities integrated within the development constitutes an infringement of the intellectual property rights of VOXELCARE S.L., forcing itself, consequently, not to carry out any of the aforementioned actions.
It is prohibited to alter or modify any part of the application or its contents, circumvent, disable or manipulate in any way the functions of the program and use the application or its contents for commercial or advertising purposes. It is also prohibited to make any other use that alters, damages or disables the application.
PRIVACY POLICY
Who is responsible for the processing of your data?
VOXELCARE S.L. with CIF B54603048 address in Calle Nicolás de Bussi, 44 03203 Elche Alicante (Spain) Tlf: +34 965 452 517 Contact of the data protection delegate: dpo@voxelcare.com e-mail info@voxelcare.com .Registered in the Mercantile Registry of Alicante Volume 3581 Folio 186 Book 0 Page A128633. s
If you use the application, the following permissions will be necessary:
- Access to the camera, to be able to take photos of issues that may happen with the 3D Printers.
- Access to albums (storage), to save and load images regarding the issues.
Without the acceptance of the use of these accesses, the application will not be able to work.
Voxelcare S.L. it will not access any data when you provide these permissions to the app. In the event that you use the application without being a client, Voxelcare S.L. You do not have any access to any type of data, these will be stored locally on your device.
If you are a customer of Voxelcare S.L, you must enter the connection data. Below we indicate the treatment that is carried out on your data:
What is the legitimacy of the processing of your data?
The treatment is necessary for the execution of a contract Article 6.1. b) (RGPD) and compliance with legal obligations applicable to the data controller; Article 6.1. c) (GDPR)
Voxelcare S.L. as data processor: In the event that you provide us with data from your clients, you will assume the responsibility of having previously informed them and having their consent to do so, in accordance with article 13 and 14 of the European Data Protection Regulation.
How long will your data be kept?
The personal data you provide us will be kept as long as our contractual or commercial relationship is maintained. However, from the date of termination of our contractual or commercial relationship, your data will be kept according to the periods indicated in our legal obligations, which are currently four years for fiscal purposes according to tax regulations and six years for commercial purposes according to the regulations of the Commercial Code.
Data Transfer To Third Countries
We use auxiliary tools to manage the pre-contractual relationship and thus provide them with a better service. Some of them are located in third countries and international data transfers are made. VOXELCARE has "The standard contractual clauses" and "Data processing Addendum" corresponding to its services in compliance with the European Data Protection Regulation.
What are your rights when you provide me with your personal data?
You can exercise the rights of access, rectification, deletion, limitation, portability, withdrawal of consent and opposition of your personal data at the email address info@voxelcare.com as well as requesting said forms. You can find all the information on how to exercise these rights and how to obtain the forms to exercise your rights in the privacy policy of our website www.voxelcare.com
Right of Claim to the Control Authority
You may request the protection of rights that have not been duly addressed to the Spanish Data Protection Agency. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing to its postal address (C/Jorge Juan, 6, 28001-Madrid).
SECURITY MEASURES
In accordance with the provisions of current regulations on the protection of personal data, the RESPONSIBLE is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR, for which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.
VOXELCARE S.L. guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of users and has communicated the appropriate information so that they can exercise them.
EXCLUSION OF LIABILITY
VOXELCARE S.L. reserves the right to edit, update, modify, suspend, eliminate or terminate the services offered by the application, including all or part of its content, without prior notice, as well as to modify the form or type of access to it.
The possible causes of modification may take place for reasons such as its adaptation to possible legislative developments and changes in the application itself, as well as those that may derive from existing standard codes on the matter or for strategic or corporate reasons.
VOXELCARE S.L. will not be responsible for the use of the APPLICATION by a minor, being the download and use of the APPLICATION the sole responsibility of the user.
The responsibility for the use of the APPLICATION corresponds only to the user. Except as provided in these Terms and Conditions, VOXELCARE S.L. is not responsible for any loss or damage that occurs in connection with the download or use of the APPLICATION, such as those produced as a result of failures, malfunctions or blockages in the operation of the APPLICATION (for example, without limitation: error in the communications lines, defects in the hardware or software of the application or failures in the Internet network). Likewise, VOXELCARE S.L. Nor will it be responsible for damages caused as a result of improper or inappropriate use of the APPLICATION by users.
LEGISLATION
The user accepts that the applicable legislation and the competent Courts and Tribunals to hear the divergences derived from the interpretation or application of this clause are the Spanish, and submits, expressly waiving any other jurisdiction, they will submit to the courts and tribunals competent under the law.
I have read and accept the conditions of use of the APPLICATION.
Last update: FEBRUARY 2025